Refund Policy

This Refund Policy applies to all paid subscriptions purchased on IdeaCrawl at https://ideacrawl.com and is operated by Amaranthec SRL.

All payments are processed by Lemon Squeezy, who acts as the Merchant of Record. Your purchase agreement is with Lemon Squeezy, and all billing is governed by Lemon Squeezy's Terms of Service. This policy sets out the circumstances under which IdeaCrawl will authorise a refund on your behalf through Lemon Squeezy.

This Refund Policy is incorporated into, and should be read alongside, our Terms and Conditions.

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation is effective at the end of your current billing period — you will retain full access to all paid features until that date, after which your account reverts to the free plan.

• Cancellation does not trigger an automatic refund for the remaining unused days in your billing period.
• You will not be charged again after cancellation unless you re-subscribe.
• If you cancel during a free trial, no charge is applied provided you cancel before the trial ends.

We offer refunds in the following circumstances:

The following are generally not eligible for a refund:

• Subscription renewals — charges for automatic renewals are non-refundable once processed, except where required by applicable law. Cancel before your renewal date to avoid being charged.
• Requests after the 7-day window — partial or pro-rata refunds for unused subscription time after the initial 7-day period are not provided.
• Meaningful usage — if you have meaningfully used the paid features during the 7-day window (e.g., generated multiple AI business plans or accessed premium resources), the refund may be declined at our discretion.
• Account termination for violation — if your account is terminated for breaching our Terms and Conditions, no refund is provided for any remaining subscription period.
• Change of mind (after 7 days) — we do not provide refunds simply because you no longer wish to use the Service after the 7-day window.

To request a refund, please email us at support@ideacrawl.com with the subject line "Refund Request" and include the following information:

• The email address associated with your IdeaCrawl account
• The date of the charge you are requesting a refund for
• The reason for your refund request
• Any relevant transaction reference or Lemon Squeezy order ID (visible on your receipt)

We will review your request and respond within 5 business days. If approved, we will initiate the refund through Lemon Squeezy. Refunds are returned to the original payment method used at the time of purchase.

Once a refund is approved and initiated by us through Lemon Squeezy, the time for the funds to appear on your statement depends on your bank or card issuer. Typical processing times are 5–10 business days from the date we initiate the refund, though this may vary.

If you do not see your refund after 10 business days, please contact your bank first, then reach out to us at support@ideacrawl.com and we will investigate with Lemon Squeezy.

Nothing in this Refund Policy limits or overrides any statutory rights you may have under applicable consumer protection legislation in your country of residence. If you are a consumer located in the European Union, you may have additional rights under EU consumer rights directives, including the right of withdrawal.

Please note that by using the AI idea generation features during the withdrawal period, you may lose your statutory right of withdrawal, as the digital service will have been partially performed at your express request.

If you are a consumer in the EU and would like to resolve a billing dispute, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For any questions about this Refund Policy or to submit a refund request, please contact us:

• Company: Amaranthec SRL
• Registration number (CUI): 54794318
• VAT number: RO 54902436
• Registered address: George Enescu 12, Poduri, Bacău, Romania
• Email: support@ideacrawl.com
• Website: IdeaCrawl

We aim to respond to all refund-related inquiries within 5 business days.